The PureCloud Directory view, which is available to add in Interaction Desktop and Interaction Connect, allows CIC users to see all PureCloud and CIC users in a single directory and view detailed user information. From the Directory view, CIC users can call, transfer calls to, and conference with PureCloud users.
• CIC now links the original text message with a reply and preserves the entire SMS text conversation. • Improved SMS routing can route replies to the original agent or use keywords to route the reply to another agent or queue.
CIC is now certified by AT&T for its interoperability with AT&T IP Toll-Free and the related Transfer Connect service.
CIC can now support up to 20,000 configured users and 10,000 active agents on a single CIC instance.
Starting by the end of June 2016, Polycom introduced a new MAC address range for VVX, SoundPoint IP, and SoundStation phones, as well as SoundStructure Installed Audio products, due to exhaustion of the current 00:04:xx:xx:xx:xx MAC address range. Phones with a MAC address in the range 64:16:7f:xx:xx:xx require a firmware update, which is included in[…]
Starting with CIC 2016 R2, Interactive Intelligence has removed support for Exchange Web Services for Exchange 2007 (all versions), Exchange 2010, and Exchange 2010 SP1. The minimum supported version is Exchange 2010 SP2. Previous CIC versions will continue to work with Exchange versions they were originally tested with.
The new Microsoft SHA-256 certificate affects Windows 2008 R2 and Windows 7 systems running Interactive Intelligence products that use the QoS driver, causing certificate errors after product installation and Windows Security messages. If you are upgrading to CIC 2016 R2 or later, CIC 2016 R1 Patch7 or later, CIC 2015 R4 Patch13 or later, or[…]
User applications fail to launch after latest June 2016 Microsoft .Net Framework security update Description: This KB will discuss the problems that will occur when KB3161608, KB3163017, or KB3163018 are installed on a Client Machine. This can affect CIC Versions 4.0 to 2016 R2. Problem: Client side user applications fail to log in on workstations[…]