Genesys & Interactive Intelligence

July 13, 2016

Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Customer Engagement

Unified Communications

Interactive Intelligence provides the most innovative contact center and IP telephony products and services available.

Interactive Intelligence solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.

The company’s innovation and experience maximizes customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions.

From sophisticated Premise or Cloud Contact center automation applications – including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting, Real-time keyword spotting with Interaction Analyzer, SMS routing and more – to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service. Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

The Interactive Intelligence product line is ideal for contact centers of all sizes, small to medium-sized businesses (SMBs), global 1,000 organizations, and large, distributed enterprises, including those with mobile workers. Key vertical markets include financial services, healthcare, legal, and higher education.

Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 2,000 people serving more than 6,000 customers worldwide.

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