July 12, 2016

Attalus Communications is committed to the success of our clients.  We design innovative communication solutions for your Business.  We implement and support several Telecommunications and Contact Center product lines. These products were selected after an exhaustive evaluation of the industry, its trends, and its future. They were selected for their functionality, reliability, and flexibility.

Interactive Intelligence is a global leader of Premise and cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.  Interactive Intelligence is a publicly traded company based in Indianapolis, Indiana.

Estech Systems, Inc. (ESI) delivers high-performance business phone systems and cloud services that are simple, intuitive and uniquely integrated.  ESI provides superior technical support and cloud services are available in multiple deployment models.  Founding in 1987, the company has sold more than 350,000 systems.  Through its network of certified ESI resellers, the company provides end-to-end solutions that give businesses the power to choose the features that want and need.  ESI is a privately held corporation headquartered in Plano, Texas.

We are also a reseller of Adtran products, Plantronics headsets, and of various carriers providing SIP trunks, traditional telephone lines, internet service and MPLS.  We also provide cabling and paging services.

  • Interactive Intelligence provides the most innovative contact center and IP telephony products and services available.

    Interactive Intelligence solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.

    The company’s innovation and experience maximizes customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions.

    From sophisticated Premise or Cloud Contact center automation applications – including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting, Real-time keyword spotting with Interaction Analyzer, SMS routing and more – to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service. Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

    The Interactive Intelligence product line is ideal for contact centers of all sizes, small to medium-sized businesses (SMBs), global 1,000 organizations, and large, distributed enterprises, including those with mobile workers. Key vertical markets include financial services, healthcare, legal, and higher education.

    Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 2,000 people serving more than 6,000 customers worldwide.

    More information on our line of Interactive Intelligence products

  • Estech Systems, Inc. (ESI) designs, manufactures and markets advanced, highly featured, business communications systems for small and mid-size companies. ESI’s products are sold and supported directly through a carefully selected, nationwide network of factory-trained Resellers. ESI has enjoyed remarkable growth and uninterrupted profitability since its inception in 1987. To date, the company has built and shipped over 350,000 systems. ESI is a privately held corporation headquartered in Plano, Texas.

    ESI and its products have been embraced by its customers since it introduced award-winning voice mail and telephone systems to the telecommunications industry more than a decade ago. ESI was the first manufacturer to build a truly “combined” telephone and voice mail system and has numerous patents granted on the unique design and features. ESI is highly regarded for the reliability of its products and for supporting unique, real-world applications that provide practical and effective features. Progressive vision, leading-edge technology, legendary reliability and award-winning products define ESI.

    ESI Phone Systems Blog →

    More information on our line of ESI products

  • This Schedule Tracker Utility will provide a much easier way of making schedule changes for Calls, SMS and Web Chats. It will also provide you with a confirming email of the schedule set up thus allowing more control over scheduling and concise verification of the schedule changes made. Two interfaces are provided; a GUI interface and a Windows Command Line interface.

    Schedule Tracker Utility